Simply put, exceeding your customers expectations is only possible when your employees are satisfied first.
Check out this Glass Door article by Dr Andrew Chamberlain if you need more convincing. Here is a quote from one of the six studies covered:
The study revealed a statistically significant causal link between employee satisfaction and the market value of companies. For each 1-star increase in a company’s overall rating on Glassdoor, they found a 7.9 percent average jump in the market value of a company — a powerful financial impact.
Read more.
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